San Jose’s 311 service

We’re breaking down San Jose, CA’s 311 service, which provides access to local government information + services like reporting street light outages or locating certain city agencies, through one point of contact.

San Jose 311

The mobile app has everything you need to stay informed about the City of San Jose’s services.

Photo by SJtoday staff

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You’re working in the library on the community WiFi and it’s acting super spotty. You walk Downtown and notice overwhelming graffiti on the new restaurant that just opened on Santa Clara Street. You’re driving down Capitol Expressway and spot a dead animal on the road.

Who you gonna call? 3-1-1.

In case you didn’t know, San José 311 is your one-stop-shop for all non-emergency, local government information + services in San Jose + Santa Clara County. Let’s explore how this service can help you.

San Jose's 311 Service

Learn about how you can utilize San Jose’s 311 service to its fullest.

GIF by SJtoday staff

🗣️ How do I use 311?

As well as dialing 311 for the 24/7 call center, you can also navigate to the City’s 311 website or utilize its newly-launched app (on Google Play or Apple App Store) — which are available in English, Spanish, and Vietnamese.

Pro tip: Create an account (either online or through the app) to track your requests + reports, or find local service providers.

🗣️ What information can I find through 311?

Is there an abandoned vehicle near that needs picking up? Want to report a street light outage? Need a large garbage container for bigger junk? By utilizing 311, you can:

  • Report an issue — like graffiti, illegal dumping, potholes, illegal fireworks, slow community WiFi, and more.
  • Request garbage + recycling services — like junk pickup, container issues, and missed collections.
  • Search for housing services — like affordable housing resources + rentals, or eviction prevention.

Along with these services, there are 50+ articles on the 311’s FAQ page where you can find citizenship + immigration resources, business registrations, or even the perfect place to get married in San Jose.

You can dial 311 from any phone within San Jose, or call (408)-535-3500 to get connected with a City service team member who can address your needs and concerns.